Tech Resume

Summary

Reliable IT Support Specialist with a broad variety of web-based and desktop experience in consulting, mortgage banking, higher education, and nonprofit organizations. Particularly good at translating technical ideas for non-technical users.

Skills and Knowledge

Equipment: Desktop/workstation support; hardware component upgrades; installation and maintenance of printers and peripherals; driver updates and troubleshooting

Operating Systems: Windows, OS X, iOS

Networking: Home/SOHO routers, Google Wifi, VPNs

Applications: MS Office Suite and Office 365, Google Suite, Adobe InDesign and Acrobat, PaintShop Pro, Cloud Storage (Dropbox, Google Drive, MS OneDrive, Box)

Remote Support: Control, LogMeIn, TeamViewer

CMS and Web Tools: WordPress, phpBB, Drupal, Joomla!, limited hand-coding/debugging for HTML, CSS, and PHP

Social Media and Communications: Constant Contact, MailChimp, SurveyMonkey, Facebook Pages and Groups, Zoom, Skype, Adobe Connect

Accomplishments

• Redesigned workstation buildout process for current employer, updating security standards and cutting base build time by 60%, created new scripts to automate maintenance processes and reduce deployment times
• Redesigned and documented helpdesk workflow and procedures for Washington, DC-based IT firm serving 30 nonprofit organizations
• Developed VB-based solution to preserve and restore end-user customizations overwritten during software updates, saving time for 300 users
• Created websites for a variety of student organizations and churches and trained users to take over maintenance and content creation

Relevant Employment

Buildout Manager/Senior Project Manager – 2 years
Kalleo Technologies, Paducah, Kentucky
With my current employer, I have overhauled workstation buildout process, reduced base build time by 60%, grown the Buildout department from a one-person shop to a staff of four. In January 2022, I was promoted to Senior Manager of Project Services. In my current role, I still oversee the Buildout department and an additional three staff members, manage projects for our customers, including network and server refreshes, email platform migrations, multifactor authentication deployments, and large-scale workstation refreshes.

Freelance IT Consultant/Web Developer – 10+ years
Purchase and install workstations, laptops, peripherals. Set up home/SOHO networks. Provide on-site and remote support. Register domains and set up MS Office 365. Design websites for churches and student organizations. Develop and curate content for a variety of nonprofit and educational contexts.

Interim Helpdesk Services Manager – 5 months
Partners in Computing Services International, Washington, DC
Managed helpdesk for a client base of 30 nonprofit organizations, fielding support calls, coordinating IT technicians, and scheduling site visits for regular maintenance and repairs. Overhauled helpdesk workflow and documented new procedures.

Mortgage Information Systems Analyst III – 1 year
M & T Mortgage Corporation, Lancaster, Pennsylvania
Provided software support for Calyx Point software to a pool of approximately 300 loan officers. Created documentation for all new procedures. Supervised one assistant and trained replacement analyst when transitioning to graduate school.

Adjunct Course Instructor – 1 semester
Thaddeus Stevens College of Technology, Lancaster, Pennsylvania
Taught course on Microsoft Office Suite (Word, Excel, PowerPoint) and two sections of English composition.

Lead Area Assistant / Web Services Assistant – 4.5 years
University of Chicago, Chicago, Illinois
Student administrative positions while pursuing full-time graduate studies.

Director of Operations – 2 years
International Research & Exchanges Board (IREX), Washington, DC
Oversaw operational infrastructure, consisting of 15 stateside employees and consultants, including Information Technologies, Field Operations, Facilities/Payroll, Human Resources, and Travel Office.

Additional Work Experience

Nonprofit Program Coordinator/Director – 6 years
International Research & Exchanges Board (IREX), Various cities, Russian Federation
Gradual increasing responsibility to overall management of three projects, supervising a local staff of five and an additional four to six regional program assistants. Monitored all financial transactions within these grants and wrote activity reports and grant proposals to funding agencies. Trained clients to use telecommunications software.

Assistant Professor – 2 years
Brite Divinity School, Fort Worth, Texas
Created courses, chose texts, designed assignments, wrote syllabi. Set up course websites. Lectured and facilitated group discussions.